FAQ
❓ Are returns or cancellations allowed?
No. All sales at Ora Ethnic are final. We do not accept returns or order cancellations once a purchase is completed. Please review product details and sizing before placing your order.
❓ What if I receive a damaged item?
If your order arrives damaged or defective, you are eligible for a full refund or a replacement of the same item (subject to stock availability).
✅ To qualify:
Contact us within 48 hours of delivery
Include your order number and clear photos of the damaged item
Email us at: [support@oraethnic.com]
Requests made after 48 hours may not be eligible.
❓ Can I exchange for a different size?
Yes — we allow a one-time size exchange, as long as:
The item is unused, unwashed, and has original tags
You contact us within 3 days of delivery
The requested size is available
🚚 Note: Customers are responsible for shipping the product back to us for the exchange.
❓ How do I know what size to order?
We provide detailed measurements on each product page. Please check them carefully before purchasing.
🧵 Also, look for the fit type listed:
Slim Fit
Loose Fit
Straight Fit
These help you understand how the garment will sit on your body. If you need assistance, feel free to reach out before ordering.
❓ How can I contact customer support?
We’re happy to assist you!
📧 Email us at: [support@oraethnic.com]
📲 DM us on Instagram: [@oraethnic]