Refund & Exchange Policy
Thank you for shopping at Ora Ethnic. We are committed to providing high-quality ethnic wear, crafted with care and detail. Please review our policy carefully before placing your order.
🔒 All Sales Are Final
We do not accept returns or offer refunds, unless the item received is damaged or defective. We encourage you to review all product details and sizing information carefully before completing your purchase.
✂️ Altered Items – Final Sale
If you choose the "Alter" option at checkout and your order is altered to your measurements, it becomes a customized item and is not eligible for return or exchange, even if it does not fit as expected.
Please double-check all measurements before submitting them, and feel free to reach out to us for assistance before confirming your alteration details.
🛠️ Damaged or Defective Items
If your item arrives damaged or defective, you may request a full refund or replacement, subject to availability.
To request a refund or replacement:
Contact us at [support@oraethnic.com] within 48 hours of delivery
Include your order number and clear photos showing the damage
Requests submitted after 48 hours may not be accepted.
🔁 Size Exchanges (Standard Items Only)
We offer size exchanges under the following conditions:
The item is in original condition (unused, unwashed, tags intact)
We are notified within 3 days of delivery
The requested size is available in stock
📦 Please note: Return shipping for exchanges is the customer’s responsibility.
Altered items cannot be exchanged, as they are custom fitted.
📏 Size & Fit Guidelines
To help you order with confidence:
Each product page includes detailed garment measurements
Fit styles are clearly labeled (e.g., Slim Fit, Loose Fit, Straight Fit)
We highly recommend reviewing these before choosing your size. Still unsure? Reach out to us — we’re happy to guide you.
🙋 Need Help?
Have questions before ordering? We’re here to assist!
📧 Email: [support@oraethnic.com]
📲 Instagram: [@oraethnic]
Ora Ethnic reserves the right to refuse returns or exchanges that do not meet the above conditions. Thank you for supporting our small business — we’re grateful to be a part of your special moments.