Terms of service
Effective Date: May 21 2025
Welcome to Ora Ethnic. By using our website (www.oraethnic.com), purchasing our products, or engaging with our services, you agree to be bound by the following Terms of Service. These terms apply to all visitors, users, and customers of the site. Please read them carefully before using our services.
This website is operated by Ora Ethnic, a Canadian business governed by the laws of the Province of Ontario and Canada.
1. Use of the Website
By accessing or using our website, you confirm that you are the age of majority in your province or territory of residence or that you have the consent of a parent or guardian. You agree not to use our products for any illegal or unauthorized purpose or violate any applicable laws.
2. Account Responsibility
If you create an account on our website, you are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Ora Ethnic is not liable for any unauthorized use of your account.
3. Product Information and Accuracy
We make every effort to display our products accurately, including colors, sizing, and descriptions. However, we cannot guarantee that your device’s display will accurately reflect the actual colors. All product descriptions and prices are subject to change at any time without notice.
4. Orders and Payment
Placing an order on our website constitutes an offer to purchase. All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order at our discretion.
Prices are listed in Canadian Dollars (CAD) and may be subject to taxes and shipping fees as applicable. Payment must be made in full at the time of purchase using the secure methods provided.
5. Shipping & Delivery
We ship to Canada and the United States. Orders are processed within 48 hours (excluding weekends and holidays). Delivery usually takes 3–5 business days, and tracking information will be provided once your order ships.
We offer free standard shipping on orders over $150 CAD (before tax and after discounts). For full details, refer to our Shipping Policy.
6. Refunds and Exchanges
All sales are final, except in cases where the item received is damaged or there is a size issue. Please review our Refund & Exchange Policy for full details.
7. Intellectual Property
All content on our website—including text, graphics, logos, images, and product designs—is the exclusive property of Ora Ethnic and is protected by Canadian and international copyright and trademark laws. No content may be reproduced or reused without written permission.
8. Third-Party Services
Certain content, tools, or services may be provided by third parties (e.g., Shopify, payment gateways, shipping providers). We are not responsible for their actions, services, or privacy practices. We encourage users to review third-party policies before engaging.
9. Limitation of Liability
Ora Ethnic shall not be held liable for any direct, indirect, incidental, or consequential damages arising from your use of our site or products, including but not limited to delays, interruptions, or loss of data.
10. Termination
We reserve the right to terminate or suspend your access to our website or services without notice if we suspect any violation of these terms, illegal activity, or harmful conduct.
11. Governing Law
These Terms of Service are governed by the laws of the Province of Ontario and the federal laws of Canada. Any disputes shall be resolved in the courts located in Toronto, Ontario.
12. Contact Information
For questions or concerns about these Terms of Service, you may contact us at:
📧 Email: support@oraethnic.com
📍 Address: Toronto, ON, Canada