Refund policy
Refund & Exchange Policy
Thank you for shopping at Ora Ethnic. We are committed to providing you with high-quality ethnic wear crafted with care and detail. Please review our policy carefully before placing your order.
All Sales Are Final
We do not accept returns or offer refunds unless the item received is damaged or defective. Please ensure you review product details and sizing information before completing your purchase.
Damaged Items
If you receive a damaged or defective product, you are eligible for a full refund or replacement, subject to availability.
To request a refund or replacement:
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Contact us at [your support email] within 48 hours of delivery.
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Include your order number and clear photos showing the damage.
Requests submitted after 48 hours may not be accepted.
Size Exchanges
We offer size exchanges only, provided:
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The item is in original condition (unused, unwashed, tags intact).
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We are notified within 3 days of delivery.
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The requested size is available in stock.
Please note: Return shipping for exchanges is the customer’s responsibility.
Size & Fit Guidelines
To help you choose the right size:
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Each product page includes detailed garment measurements.
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We specify the fit style of each product:
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Slim Fit
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Loose Fit
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Straight Fit
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We strongly recommend checking these measurements and fit types to ensure proper selection.
Need Help?
Our support team is happy to guide you with sizing or product details before you place your order.
📧 Email: [support@oraethnic.com]
📲 Instagram: [@oraethnic]
Ora Ethnic reserves the right to refuse returns or exchanges that do not meet the above conditions.